Privacy Policy

Eden Surge ("we", "us", "our") provides tools for creators and businesses to manage and optimize content across connected social platforms. This Privacy Policy explains what information we collect, why we collect it, and how we use and protect it.

1. Information We Collect

Depending on your usage, we may collect:

- Account information (name, email, profile image) from sign-in providers.
- Connected platform data (post metadata, engagement metrics, channel/page info) based on granted permissions.
- Billing and transaction metadata (amount, status, references) from payment providers.
- Usage and technical data (device/browser type, logs, timestamps, error diagnostics).

2. How We Use Information

We use collected information to:
- Authenticate users and secure sessions.
- Provide dashboard analytics, optimization suggestions, and campaign tools.
- Process payments and verify transactions.
- Improve reliability, performance, and abuse prevention.
- Communicate service notices and support responses.

3. Legal Basis and Permissions

We process data based on your consent, contractual necessity (service operation), and legitimate interests (security and product improvement). For third-party platform APIs, access is limited to the scopes you authorize.

4. Data Sharing

We do not sell personal data. We may share limited data with:
- Cloud and infrastructure vendors needed to operate the service.
- Payment processors to complete transactions.
- Social platforms only when your actions require API calls under your account permissions.
- Law enforcement or regulators where legally required.

5. Data Retention and Deletion

We retain data only as long as necessary for service delivery, compliance, and dispute handling. You may request account deletion and disconnect platform access at any time. For specific instructions on how to request deletion of your data (including Meta/Facebook data), please visit our Data Deletion Instructions page.

6. Security

We apply reasonable technical and organizational safeguards, including secure transport, access controls, and monitoring. No method of transmission or storage is guaranteed to be 100% secure.

7. Your Rights

Subject to applicable law, you may request access, correction, deletion, restriction, or export of your personal data. You may also withdraw consent for connected services by revoking access in your account settings.

8. International Transfers

If data is transferred across jurisdictions, we use commercially reasonable safeguards and contract controls as required.

9. Children’s Privacy

Eden Surge is not directed to children under 13 (or relevant minimum age in your region). We do not knowingly collect personal data from minors.

10. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date.

11. Contact

For privacy questions or requests, contact: director@edenanalytics.co.uk